Empowering the UK public sector

With digital solutions and innovative services

To deliver better outcomes for UK citizens

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Welcome to SSCL

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We’re the largest provider of support services for Government, Police and Defence. We provide a broad range of solutions to the Public Sector, including Pensions Administration, HR, Contact Centres, Data Insight and Procurement. 

Convenience, choice and a great user experience – our solutions ensure vital services are delivered on time, at the right time, every time.  

Increased certainty and reduced risk – our experience and track record of success means we deliver major savings to our clients.

We’re results focused, delivering brilliant services that make a lasting social impact.  Interested?  Get in touch via our Contact form to find out how SSCL’s innovative services can help you to achieve even more.

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Our Vision

Empowering the UK public sector with digital solutions and innovative services to deliver better outcomes for UK citizens

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Our Values

Our values underpin everything that we do:

Excellence - we set the bar high to achieve long-term success for colleagues and customers.

Community - we care about making a difference in our local and professional communities.

Respect - we do the right thing, in an honest, fair, and responsible way.

Teamwork - we are strongest when we work as a team.

PEOPLE

Public and private sector experience
SSCL is a 2,800-strong team of highly skilled experts. Our people have a unique blend of public and private sector experience so we’re well-placed to understand your needs and priorities. We’re adept at delivering your plans while fitting into your ways of working.

Customer First approach
We are delighted to have gained Great Place to Work® awards in 2022. Our ‘Customer First’ performance culture means we focus on making a positive and sustainable social impact.

Efficient and value-for-money
We’re proactive, always making suggestions for efficiencies and improvements. Everything is tailored to your unique needs, from high-level strategic thinking through to everyday service delivery. At all times, value-for-money and service excellence come as standard.

solutions

The right solutions at the right time
We’re a strategic delivery partner, evolving and enhancing our range of services to meet your changing needs. Our Technology, Innovation and Advisory solutions deliver against your specific requirements, ensuring we can shape delivery processes that work for you and your users.

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Assured Digital innovation
We deliver automation, robotics, vetting and artificial intelligence services to our clients. We know that client expectations, business challenges and technology are ever-changing. That’s why we continually optimise the use of innovation and technology in our services to our clients and customers.

From helping clients transition to cloud-based solutions to automating routine tasks using Robotic Process Automation (RPA), we’ve got the expertise and skills to meet your current and future needs.

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Timeline

Our Journey

Delivering assured savings and efficiencies across public services
SSCL is a story of success. We exist to deliver savings and efficiencies to Government, the Police and Defence sector

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2013

The beginning

SSCL was created in 2013 as a unique joint venture between Sopra Steria and the UK Cabinet Office

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2013

We started providing critical business support services for:
• The Department for Work and Pensions, (DWP)
• The Department for the Environment, Food and Rural Affairs (DEFRA) and its agencies, the Environment Agency (EA)
• The Cabinet Office
• The Department for Education (DfE) and
• The Health and Safety Executive (HSE)

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2014

The Ministry of Justice (MoJ) and the Home Office (HO) joined the SSCL family

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2015

We were delighted to welcome the Metropolitan Police Service (MPS), resulting in the creation of SSCL Police

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2018

The Construction Industry Training Board (CITB) joined SSCL

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2019

We welcomed the Ministry of Defence (MOD) as a client. As a result, we launched SSCL Defence

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2022 onwards

Today, we’re shaping the future of public services across the UK, delivering brilliant core services whilst adding value to insight and data driven decision making.

We work alongside our clients to deliver targeted and measurable social impact aligned to departmental priorities.

Timeline
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Our clients

We’re proud to deliver a range of business support services and transformation to the largest Government departments, the Metropolitan Police Service and the Ministry of Defence. Our clients include:

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Where we're based

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Nationwide coverage
Our colleagues are based throughout the UK. Our six Centres of Excellence in Glasgow, Blackpool, Newcastle, York, Newport and Gosport provide a national base for our people to deliver business critical support services to our many Government and public sector clients. We also have smaller offices in London, Manchester and Bircham Newton.

Our Resourcing Services team manage Recruitment Assessment Centres in Croydon, Kennington and Leeds.

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Centres of excellence

Offices

Assessment Centres

Glasgow

Kentigern House

65 Brown St

G2 8EX

Newcastle

NEON Building, 2nd Floor

Quorum Business Park

Benton Lane

NE12 8BU

York

Moorside

Monks Cross Drive

Huntington

YO32 9LB

Blackpool

Tomlinson House

Norcross Lane

Thornton-Cleveleys

M5 3EJ

Leeds

Manchester

9th Floor, 8 Exchange Quay

Salford

Manchester

M5 3EJ

King's Lynn

Bircham Newton

King's Lynn

Norfolk

PE31 6RH

Croydon

Kennington

Gosport

Centurion Building

Grange Road

Hampshire

PO13 9XA

Newport

Phoenix House

Celtic Springs Business Park

NP10 8FZ

London

6th Floor

One Bartholomew Close

EC1A 7BL

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Award winning services
We have a strong track record of achievement, proving our commitment to delivering the best possible service to our customers. We are delighted to have been named winners in a range of important industry recognised awards.
In 2022 …. We have been recognised with a Great Place to Work® certification, with specific accolades for women and for wellbeing.
We’re also a Gold and Silver Award winner at the UK National Contact Centre Awards.

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