SSCL has been named as Gold winners in two categories in the 2022 Welsh Contact Centre Awards: Advisor of the Year and Best Public Sector Helpline.

This is fantastic news for our Newport based colleagues who have been awarded for demonstrating excellence across the Welsh Contact Centre industry.

Organised by the Welsh Contact Centre Forum, these prestigious Annual Awards celebrate the outstanding achievements of the people and companies who make the dynamic Welsh contact centre industry.

These Awards highlight the outstanding support we continue to provide to our customers and the brilliant contribution our teams make.

Marco Ndrecaj, Director of Contact Centre Services said:

“I am delighted and very proud that SSCL was awarded the WCCF Gold award for ‘The Best Public Sector Helpline of the Year,’ recognising the incredible work our teams do in the MoJ HR, Payroll, Finance & Accounting, Switchboard and Recruitment contact centre. Our very own Jo O’Brien won SSCL’s first ever Gold Advisor of the Year Award illustrating our commitment and focus towards a ‘Customer First’ culture throughout our organisation.

“These awards highlight the remarkable work that all our people do for our clients, combined with our innovative focused approach to technology, Customer Experience and what the Contact Centre of tomorrow should look like.”

Read more about the awards here.