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catherine.ankers@soprasteria.com

Woman at call centre

SSCL delighted to be awarded Customer Service Excellence

SSCL is proud to announce we have renewed our Customer Service Excellence Award from the Centre for Assessment for our SSCL Contact Centre Services – hitting even more compliance areas!

Being a Customer Service Excellence holder means we are recognised by UK Cabinet Office as meeting the standards set for Customer Service Excellence.

CSE assessors spent two days at our Newport office to renew our accreditation, reviewing evidence and interviewed our people.

We can proudly say that the feedback was amazing, not only did we retain accreditation, but we did so with 13 Compliance Plus areas in particular in making positive changes to services as a result of analysing customer experience and improving customer journeys.

Alex Jones, SSCL Government Head of Contact Centre Services said: “We are immensely proud to be recognised as a CSE accredited Contact Centre, but what truly sets us apart is our achievement of an outstanding 13 Compliance Plus Scores.

“This accreditation is a testament to our commitment to prioritising the customer and delivering exceptional results. It is not just about meeting standards; it is about exceeding them with a dedication that defines our customer first approach and dedication to service excellence.”

Well done to our teams for their dedication in living and breathing the SSCL values and achieving our accreditation!

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